/* DigiVibe v5 "Signal" — warm paper, deep forest ink, one coral signal colour. */
@font-face{font-family:"Fraunces";src:url(/fonts/fraunces.woff2) format("woff2");font-weight:300 900;font-display:swap}
@font-face{font-family:"Inter";src:url(/fonts/inter.woff2) format("woff2");font-weight:100 900;font-display:swap}

:root{
  --paper:#f6f1e7; --paper-2:#efe8da; --card:#fffdf8;
  --ink:#10221f; --ink-2:#2c3b37; --muted:#4e5a55; --line:#e2d9c8; --line-2:#d3c8b3;
  --forest:#0f2a26; --forest-2:#16382f; --sage:#6f978e; --sage-soft:#dfe9e4;
  --signal:#e8573a; --signal-btn:#cf4529; --signal-ink:#b93d23; --signal-soft:#fbe3d9;
  --amber:#f2b441; --sky:#7fb4d9;
  --r:14px; --r-lg:22px;
  --sh:0 1px 0 rgba(16,34,31,.04),0 10px 30px -12px rgba(16,34,31,.18);
  --serif:"Fraunces",Georgia,"Times New Roman",serif;
  --sans:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --w:1180px;
}
*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-padding-top:84px}
body{margin:0;background:var(--paper);color:var(--ink);font:400 1.0625rem/1.65 var(--sans);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
img{max-width:100%;height:auto;display:block}
a{color:inherit}
h1,h2,h3,.eyebrow,.lede{text-wrap:balance}
h1,h2,h3{font-family:var(--serif);font-weight:560;letter-spacing:-.018em;line-height:1.12;margin:0 0 .5em;color:var(--ink)}
p{margin:0 0 1em}
:focus-visible{outline:3px solid var(--signal);outline-offset:3px;border-radius:6px}
.i{width:1.1em;height:1.1em;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;flex:none;vertical-align:-.15em}
.wrap{max-width:var(--w);margin:0 auto;padding:0 24px}
.wrap-wide{max-width:1240px;margin:0 auto;padding:0 24px}
.skip{position:absolute;left:-999px;top:8px;background:var(--forest);color:#fff;padding:.6rem 1rem;border-radius:8px;z-index:99}
.skip:focus{left:12px}
.muted{color:var(--muted)}

/* Header */
.hdr{position:sticky;top:0;z-index:40;background:rgba(246,241,231,.86);backdrop-filter:saturate(1.4) blur(12px);-webkit-backdrop-filter:saturate(1.4) blur(12px);border-bottom:1px solid transparent;transition:border-color .2s}
.hdr.scrolled{border-bottom-color:var(--line)}
.hdr-in{display:flex;align-items:center;justify-content:space-between;height:68px}
.brand{display:inline-flex;align-items:center;gap:.6rem;font:650 1.18rem/1 var(--sans);letter-spacing:-.02em;text-decoration:none;color:var(--ink)}
.brand-mark{width:34px;height:34px;border-radius:10px;background:var(--forest);display:grid;place-items:center;font-size:0;color:transparent;position:relative;overflow:hidden}
.brand-mark::after{content:"";width:22px;height:22px;background:center/contain no-repeat url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='6 6 18 20'%3E%3Cpath d='M9 13v6M13 9v14M17 11v10M21 14v4' fill='none' stroke='%23f6f1e7' stroke-width='2.4' stroke-linecap='round'/%3E%3C/svg%3E")}
.nav{display:flex;align-items:center;gap:.25rem}
.nav a{font-size:.95rem;font-weight:500;text-decoration:none;color:var(--ink-2);padding:.5rem .8rem;border-radius:999px;transition:background .15s,color .15s}
.nav a:hover{background:var(--paper-2);color:var(--ink)}
.nav a[aria-current="page"]{color:var(--ink);background:var(--paper-2)}
.nav .btn{margin-left:.5rem}
.menu-btn{display:none;background:none;border:1px solid var(--line-2);border-radius:10px;width:42px;height:42px;place-items:center;color:var(--ink);cursor:pointer}
.menu-btn .i{width:22px;height:22px}

/* Buttons and links */
.btn{display:inline-flex;align-items:center;gap:.5rem;font:600 1rem/1 var(--sans);text-decoration:none;padding:.95rem 1.35rem;border-radius:999px;border:1.5px solid var(--forest);background:var(--forest);color:var(--paper);transition:transform .15s,background .15s,box-shadow .15s;cursor:pointer}
.btn:hover{transform:translateY(-1px);background:var(--forest-2)}
.btn .i{transition:transform .15s}
.btn:hover .i{transform:translateX(3px)}
.btn-sm{padding:.6rem 1rem;font-size:.9rem}
.nav .btn-sm{color:var(--paper)}
.nav .btn-sm:hover{background:var(--forest-2);color:var(--paper)}
.btn-signal{background:var(--signal-btn);border-color:var(--signal-btn);color:#fff;box-shadow:0 8px 22px -10px rgba(232,87,58,.7)}
.btn-signal:hover{background:var(--signal-ink);border-color:var(--signal-ink)}
.btn-line,.btn-ghost{background:transparent;color:var(--ink);border-color:var(--line-2)}
.btn-line:hover,.btn-ghost:hover{background:var(--card);border-color:var(--ink)}
.btn-light{background:var(--paper);color:var(--forest);border-color:var(--paper)}
.btn-light:hover{background:#fff}
.link{display:inline-flex;align-items:center;gap:.4rem;font-weight:600;color:var(--signal-ink);text-decoration:none}
.link:hover{text-decoration:underline;text-underline-offset:4px}
.link-light{color:var(--amber)}
.cta-row{display:flex;flex-wrap:wrap;gap:.75rem;margin-top:1.75rem}

.eyebrow{font:600 .78rem/1.2 var(--sans);letter-spacing:.14em;text-transform:uppercase;color:var(--signal-ink);margin:0 0 1rem}
.lede{font-size:1.2rem;line-height:1.6;color:var(--ink-2);max-width:36em}
.kicker{display:block;font:600 .74rem/1.3 var(--sans);letter-spacing:.1em;text-transform:uppercase;color:var(--muted)}
.meta{font-size:.85rem;color:var(--muted)}
.tag{display:inline-block;font:600 .72rem/1 var(--sans);letter-spacing:.06em;text-transform:uppercase;padding:.42rem .62rem;border-radius:999px;background:var(--paper-2);color:var(--ink-2)}
.tag-ai{background:var(--signal-soft);color:var(--signal-ink)}
.tag-channels{background:var(--sage-soft);color:#2f5d52}
.tag-guide{background:#e5eef6;color:#2d5878}

/* Home hero */
.hero{position:relative;background:var(--forest);color:var(--paper);overflow:hidden;padding:5.5rem 0 7.5rem}
.hero::before{content:"";position:absolute;inset:0;background:radial-gradient(60% 70% at 85% 20%,rgba(111,151,142,.35),transparent 60%),radial-gradient(40% 50% at 10% 100%,rgba(232,87,58,.18),transparent 70%);pointer-events:none}
.hero-in{position:relative;display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,.95fr);gap:4rem;align-items:center}
.hero .eyebrow{color:var(--amber)}
.hero h1{color:var(--paper);font-size:clamp(2.6rem,5.4vw,4.4rem);font-weight:520;letter-spacing:-.03em;line-height:1.02}
.hero .mark{font-style:italic;font-weight:440;color:var(--amber);position:relative;white-space:nowrap}
.hero .mark::after{content:"";position:absolute;left:-.04em;right:-.04em;bottom:.04em;height:.12em;background:var(--signal);border-radius:4px;transform-origin:left;animation:mark 1s .5s cubic-bezier(.2,.8,.2,1) both}
@keyframes mark{from{transform:scaleX(0)}}
.hero .lede{color:#d5ddd7}
.hero .btn-line{color:var(--paper);border-color:rgba(246,241,231,.35)}
.hero .btn-line:hover{background:rgba(246,241,231,.08);border-color:var(--paper)}
.hero-wave{position:absolute;left:0;right:0;bottom:-1px;width:100%;height:80px;fill:var(--paper)}

/* Channel switcher */
.sw{margin:0;background:var(--card);color:var(--ink);border-radius:var(--r-lg);box-shadow:0 30px 60px -25px rgba(0,0,0,.55),0 0 0 1px rgba(255,255,255,.06);padding:1.1rem}
.sw-cap{display:flex;justify-content:space-between;align-items:center;font:600 .78rem/1 var(--sans);letter-spacing:.08em;text-transform:uppercase;color:var(--muted);padding:.3rem .4rem .9rem}
.sw-ex{font-weight:600;letter-spacing:.04em;text-transform:none;color:var(--ink-2);background:var(--paper-2);padding:.3rem .55rem;border-radius:999px}
.sw-tabs{display:flex;gap:.3rem;background:var(--paper-2);padding:.3rem;border-radius:999px;overflow-x:auto;scrollbar-width:none}
.sw-tabs::-webkit-scrollbar{display:none}
.sw-tab{flex:1 0 auto;white-space:nowrap;font:600 .85rem/1 var(--sans);border:0;background:transparent;color:var(--ink-2);padding:.62rem .8rem;border-radius:999px;cursor:pointer;transition:background .15s,color .15s}
.sw-tab:hover{color:var(--ink)}
.sw-tab[aria-selected="true"]{background:var(--forest);color:var(--paper)}
.sw-screen{padding:1.25rem .4rem .3rem;min-height:300px;display:flex;flex-direction:column;gap:.85rem}
.msg{max-width:86%;margin:0;padding:.75rem 1rem;border-radius:18px;font-size:.98rem;line-height:1.5}
.msg .who{display:block;font:650 .72rem/1.2 var(--sans);letter-spacing:.06em;text-transform:uppercase;color:var(--ink-2);margin-bottom:.25rem}
.msg-in{background:var(--paper-2);border-bottom-left-radius:6px;align-self:flex-start}
.msg-out{background:var(--sage-soft);border-bottom-right-radius:6px;margin-left:auto}
.sw-panel{display:flex;flex-direction:column;gap:.85rem;animation:pop .35s cubic-bezier(.2,.8,.2,1)}
.sw-panel[hidden]{display:none}
@keyframes pop{from{opacity:0;transform:translateY(8px)}}
#p-wa .msg-out{background:#d9f5d3}
#p-lc .msg-out{background:#e3eefa}
.msg-mail{max-width:100%;background:#fff;border:1px solid var(--line);border-radius:12px;font-size:.92rem}
.msg-mail .subj{display:block;font-weight:600;border-bottom:1px solid var(--line);padding-bottom:.5rem;margin-bottom:.6rem}
.msg-public{background:#fff4e0}
.msg-voice{background:var(--signal-soft);font-style:italic}
.sw-why{margin:.2rem 0 0;font-size:.92rem;color:var(--ink-2);border-top:1px dashed var(--line-2);padding-top:.8rem}
.sw-why b{color:var(--ink)}

/* Where to start */
.start{padding:1rem 0 1rem}
.start .eyebrow{font-family:var(--sans)}
.start-list{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}
.start-list a{display:flex;flex-direction:column;gap:.45rem;height:100%;text-decoration:none;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:1.5rem 1.5rem 1.35rem;transition:transform .18s,box-shadow .18s,border-color .18s}
.start-list a:hover{transform:translateY(-3px);box-shadow:var(--sh);border-color:var(--line-2)}
.start-list .n{font:500 1.6rem/1 var(--serif);color:var(--signal);font-style:italic;letter-spacing:-.02em;margin-bottom:.3rem}
.start-list b{font:560 1.35rem/1.2 var(--serif);letter-spacing:-.015em}
.start-list .d{color:var(--muted);font-size:.97rem;flex:1}
.go{display:inline-flex;align-items:center;gap:.4rem;font-weight:600;font-size:.93rem;color:var(--signal-ink);margin-top:.4rem}
a:hover .go .i{transform:translateX(3px)}
.go .i{transition:transform .15s}

/* Sections */
.sec{padding:5rem 0}
.sec-top0{padding-top:1rem}
.sec-head{display:flex;align-items:end;justify-content:space-between;gap:1rem;margin-bottom:2rem}
.sec-head h2,.tools h2,.faq-sec h2{font-size:clamp(1.9rem,3.4vw,2.6rem)}
.sec-head h2{margin:0}

/* Latest: lead story + index */
.lead-grid{display:grid;grid-template-columns:1.25fr 1fr;gap:3rem;align-items:start}
.lead{display:flex;flex-direction:column;gap:.7rem;text-decoration:none}
.lead-art{display:block;border-radius:var(--r-lg);overflow:hidden;background:var(--paper-2);margin-bottom:.6rem;aspect-ratio:16/9}
.lead-art img{width:100%;height:100%;object-fit:cover;transition:transform .5s cubic-bezier(.2,.8,.2,1)}
.lead:hover .lead-art img{transform:scale(1.025)}
.lead h3{font-size:clamp(1.6rem,2.6vw,2.15rem);margin:.2rem 0 0}
.lead:hover h3,.index a:hover b{text-decoration:underline;text-decoration-thickness:2px;text-underline-offset:5px;text-decoration-color:var(--signal)}
.lead p{color:var(--ink-2);margin:0}
.lead .tag{align-self:flex-start}
.index{list-style:none;margin:0;padding:0;border-top:2px solid var(--ink)}
.index li{border-bottom:1px solid var(--line-2)}
.index a{display:grid;grid-template-columns:4.2rem 1fr;gap:1rem;padding:1.4rem 0;text-decoration:none}
.index .meta{font:500 .95rem/1.4 var(--serif);font-style:italic;color:var(--muted);padding-top:.15rem}
.index a>span:last-child{display:flex;flex-direction:column;gap:.45rem;align-items:flex-start}
.index b{font:560 1.22rem/1.25 var(--serif);letter-spacing:-.01em}
.index .d{font-size:.93rem;color:var(--muted)}

/* Channel cheat sheet */
.cheat{background:var(--forest);color:var(--paper);padding:5rem 0;position:relative;overflow:hidden}
.cheat-head{max-width:40rem;margin-bottom:2.5rem}
.cheat .eyebrow{color:var(--amber)}
.cheat h2{color:var(--paper);font-size:clamp(1.9rem,3.4vw,2.6rem)}
.cheat-head p{color:#c4cfc9}
.cheat-row{list-style:none;margin:0 0 2rem;padding:0;display:grid;grid-template-columns:repeat(5,1fr);border-top:1px solid rgba(246,241,231,.18)}
.cheat-row li{display:flex;flex-direction:column;gap:.5rem;padding:1.5rem 1.25rem 0 0;border-right:1px solid rgba(246,241,231,.12);margin-right:1.25rem}
.cheat-row li:last-child{border-right:0;margin-right:0}
.cheat-row b{font:560 1.25rem/1.2 var(--serif)}
.cheat-row span:last-child{color:#c4cfc9;font-size:.95rem}
.ci{width:12px;height:12px;border-radius:50%;margin-bottom:.4rem}
.ci-wa{background:#5ccf6b}.ci-lc{background:var(--sky)}.ci-em{background:transparent;box-shadow:inset 0 0 0 2px var(--paper)}.ci-so{background:var(--amber)}.ci-ph{background:var(--signal)}

/* Tools */
.tools-in{display:grid;grid-template-columns:.9fr 1.1fr;gap:4rem;align-items:center}
.tool-list{list-style:none;margin:2rem 0 0;padding:0;display:grid;gap:.85rem}
.tool-list a{display:flex;flex-direction:column;gap:.3rem;text-decoration:none;padding:1.15rem 1.3rem;border-radius:var(--r);border:1px solid var(--line);background:var(--card);transition:border-color .15s,box-shadow .15s,transform .15s}
.tool-list a{position:relative;padding-right:3rem}
.tool-list a::after{content:"";position:absolute;right:1.2rem;top:50%;width:18px;height:18px;margin-top:-9px;background:center/contain no-repeat url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M5 12h14M13 6l6 6-6 6' fill='none' stroke='%23b93d23' stroke-width='2.2' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");transition:transform .15s}
.tool-list a:hover::after{transform:translateX(3px)}
.tool-list a:hover{border-color:var(--line-2);box-shadow:var(--sh);transform:translateX(4px)}
.tool-list b{font:560 1.25rem/1.25 var(--serif)}
.tool-list .d{color:var(--muted);font-size:.95rem}
.tools-shot{margin:0}
.frame{display:block;background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:.6rem;box-shadow:0 30px 60px -30px rgba(16,34,31,.35)}
.dots{display:flex;gap:6px;padding:.25rem .3rem .6rem}
.dots i{width:10px;height:10px;border-radius:50%;background:var(--line-2)}
.frame img{border-radius:12px}
.tools-shot figcaption{font-size:.88rem;color:var(--muted);margin-top:.8rem}

/* FAQ */
.faq-sec{background:var(--paper-2);margin-bottom:5rem}
.split-faq{display:grid;grid-template-columns:.8fr 1.2fr;gap:4rem}
.faqs{border-top:2px solid var(--ink)}
.faq{border-bottom:1px solid var(--line-2)}
.faq summary{list-style:none;cursor:pointer;display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:1.3rem 0;font:560 1.18rem/1.3 var(--serif)}
.faq summary::-webkit-details-marker{display:none}
.faq summary span{width:32px;height:32px;border-radius:50%;border:1.5px solid var(--ink-2);position:relative;flex:none;transition:transform .25s,background .2s}
.faq summary span::before,.faq summary span::after{content:"";position:absolute;left:50%;top:50%;width:11px;height:1.5px;background:var(--ink);transform:translate(-50%,-50%)}
.faq summary span::after{transform:translate(-50%,-50%) rotate(90deg)}
.faq[open] summary span{transform:rotate(45deg);background:var(--signal-soft);border-color:var(--signal-soft)}
.faq p{color:var(--ink-2);padding:0 3rem 1.3rem 0;margin:0}
.faq a{color:var(--signal-ink)}

/* Band */
.band{padding:0 0 5rem}
.band-in{width:calc(100% - 48px);max-width:calc(var(--w) - 48px);margin:0 auto;background:var(--signal-ink);color:#fff;border-radius:var(--r-lg);padding:2.6rem 3rem;display:flex;align-items:center;justify-content:space-between;gap:2rem;position:relative;overflow:hidden}
.band-in::after{content:"";position:absolute;right:-40px;top:-40px;width:220px;height:220px;background:center/contain no-repeat url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='6 6 18 20'%3E%3Cpath d='M9 13v6M13 9v14M17 11v10M21 14v4' fill='none' stroke='%23ffffff' stroke-opacity='.14' stroke-width='2' stroke-linecap='round'/%3E%3C/svg%3E");pointer-events:none}
.band h2{color:#fff;font-size:clamp(1.6rem,2.8vw,2.1rem);margin:0 0 .3rem}
.band p{margin:0;color:#fff3ee}
.band .btn,.band .btn-light,.band .btn-signal{background:var(--paper);color:var(--forest);border-color:var(--paper);box-shadow:none;position:relative;z-index:1;flex:none}
.band .btn:hover{background:#fff}

/* Page header (inner pages) */
.phead{padding:4.5rem 0 2.5rem}
.phead h1{font-size:clamp(2.4rem,4.8vw,3.8rem);font-weight:520;letter-spacing:-.03em;max-width:16em}
.phead .lede{margin:0}

/* Blog list */
.chips{display:flex;flex-wrap:wrap;gap:.5rem;margin-bottom:2rem}
.chip{font:600 .9rem/1 var(--sans);padding:.65rem 1rem;border-radius:999px;border:1.5px solid var(--line-2);background:transparent;color:var(--ink-2);cursor:pointer;transition:all .15s}
.chip:hover{border-color:var(--ink);color:var(--ink)}
.chip[aria-pressed="true"]{background:var(--forest);border-color:var(--forest);color:var(--paper)}
.grid{display:grid;grid-template-columns:repeat(2,1fr);gap:2.5rem 2rem}
.card{display:flex;flex-direction:column;text-decoration:none;gap:.9rem}
.card[hidden]{display:none}
.card-art{border-radius:var(--r-lg);overflow:hidden;background:var(--paper-2);aspect-ratio:16/9}
.card-art img{width:100%;height:100%;object-fit:cover;transition:transform .5s cubic-bezier(.2,.8,.2,1)}
.card:hover .card-art img{transform:scale(1.03)}
.card-body{display:flex;flex-direction:column;gap:.55rem;align-items:flex-start}
.card h3{font-size:1.5rem;margin:.1rem 0 0}
.card:hover h3{text-decoration:underline;text-decoration-thickness:2px;text-underline-offset:5px;text-decoration-color:var(--signal)}
.card p{color:var(--ink-2);margin:0}

/* Article */
.progress{position:fixed;top:0;left:0;right:0;height:3px;z-index:60;pointer-events:none}
.progress span{display:block;height:100%;width:0;background:var(--signal)}
.ahead{padding:3.5rem 0 2rem}
.ahead-in{max-width:52rem}
.back{display:inline-flex;align-items:center;gap:.4rem;font-weight:600;font-size:.92rem;color:var(--muted);text-decoration:none;margin-bottom:1.5rem}
.back:hover{color:var(--ink)}
.ahead-in>.tag{display:table;margin-bottom:1rem}
.ahead h1{font-size:clamp(2.2rem,4.6vw,3.5rem);font-weight:520;letter-spacing:-.028em}
.byline{display:flex;align-items:center;gap:.8rem;font-size:.92rem;color:var(--muted);margin-top:1.5rem;line-height:1.4}
.byline b{color:var(--ink)}
.avatar{width:42px;height:42px;border-radius:50%;background:var(--forest);color:var(--paper);display:grid;place-items:center;font:600 1rem/1 var(--serif)}
.acover{border-radius:var(--r-lg);overflow:hidden;margin-bottom:3rem;aspect-ratio:21/9;background:var(--paper-2)}
.acover img{width:100%;height:100%;object-fit:cover}
.alayout{display:grid;grid-template-columns:minmax(0,46rem) 15rem;gap:4.5rem;justify-content:center;padding-bottom:4rem}
.prose{font-size:1.1rem;line-height:1.75;color:var(--ink-2);min-width:0}
.prose .intro{font-size:1.28rem;line-height:1.6;color:var(--ink);font-family:var(--serif);font-weight:400}
.prose h2{font-size:1.75rem;margin:2.4rem 0 .7rem;color:var(--ink)}
.prose h3{font-size:1.3rem;margin:1.8rem 0 .5rem}
.prose a{color:var(--signal-ink);text-decoration-thickness:1px;text-underline-offset:3px}
.prose strong,.prose b{color:var(--ink);font-weight:620}
.prose ul,.prose ol{padding-left:1.3rem;margin:0 0 1.2rem}
.prose li{margin:.35rem 0}
.prose ol li::marker{color:var(--signal-ink);font-weight:600}
.prose blockquote{margin:1.6rem 0;padding:.4rem 0 .4rem 1.4rem;border-left:3px solid var(--signal);font-family:var(--serif);font-size:1.25rem;color:var(--ink)}
.prose code{font-size:.9em;background:var(--paper-2);padding:.1em .35em;border-radius:5px}
.prose-plain{max-width:40rem}
.check{list-style:none;padding:0!important}
.check li{position:relative;padding-left:1.9rem}
.check li::before{content:"";position:absolute;left:0;top:.42em;width:1.15rem;height:1.15rem;border-radius:50%;background:var(--sage-soft) center/62% no-repeat url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='m5 12 5 5 9-10' fill='none' stroke='%232f5d52' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E")}
.toc{position:sticky;top:96px;align-self:start;font-size:.9rem}
.toc h2{font:600 .74rem/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin:0 0 1rem}
.toc ol{list-style:none;margin:0;padding:0;border-left:2px solid var(--line)}
.toc a{display:block;padding:.4rem 0 .4rem 1rem;margin-left:-2px;border-left:2px solid transparent;color:var(--muted);text-decoration:none;line-height:1.35}
.toc a:hover{color:var(--ink)}
.toc a[aria-current]{color:var(--ink);border-left-color:var(--signal);font-weight:600}
.pn{display:flex;gap:1rem;justify-content:space-between;border-top:1px solid var(--line-2);padding:2rem 0 4rem}
.pn-a{display:flex;flex-direction:column;gap:.4rem;text-decoration:none;max-width:48%}
.pn-a span{display:inline-flex;align-items:center;gap:.35rem;font-size:.85rem;font-weight:600;color:var(--muted)}
.pn-a b{font:560 1.15rem/1.3 var(--serif)}
.pn-a:hover b{color:var(--signal-ink)}
.pn-next{margin-left:auto;text-align:right;align-items:flex-end}

/* Tables, figures, status pills (onboarding guides) */
.tbl{width:100%;border-collapse:collapse;font-size:.95rem;margin:1.2rem 0 1.6rem;background:var(--card);border-radius:var(--r);overflow:hidden;box-shadow:0 0 0 1px var(--line)}
.tbl th,.tbl td{text-align:left;padding:.75rem .9rem;border-bottom:1px solid var(--line);vertical-align:top}
.tbl th{font:600 .74rem/1.2 var(--sans);letter-spacing:.08em;text-transform:uppercase;color:var(--muted);background:var(--paper-2)}
.tbl tr:last-child td{border-bottom:0}
.shot{margin:1.8rem 0}
.shot img{border-radius:12px;border:1px solid var(--line);box-shadow:var(--sh);cursor:zoom-in;background:#fff}
.shot img.narrow{max-width:320px}
.shot figcaption{font-size:.88rem;color:var(--muted);margin-top:.7rem;line-height:1.5}
.st{display:inline-block;font:650 .74rem/1 var(--sans);letter-spacing:.04em;padding:.35rem .6rem;border-radius:6px;color:#fff;vertical-align:.1em}
.st.new{background:#e9a23b}.st.open{background:var(--signal)}.st.pending{background:#3d7cc9}.st.solved{background:#3f8f6b}.st.closed{background:#6b7280}
.pipe-fig{margin:1.6rem 0;background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:1.4rem}
.pipe-steps{list-style:none;margin:0 0 1rem!important;padding:0!important;display:flex;flex-wrap:wrap;gap:.5rem;align-items:flex-start}
.pipe-steps li{display:flex;flex-direction:column;gap:.35rem;align-items:flex-start;margin:0!important;padding-right:1.4rem;position:relative}
.pipe-steps li:not(:last-child)::after{content:"→";position:absolute;right:.2rem;top:.1rem;color:var(--line-2)}
.pipe-steps small{font-size:.78rem;color:var(--muted)}
.pipe-fig figcaption{font-size:.9rem;color:var(--muted)}
.todo{display:none}
.zoom{position:fixed;inset:0;z-index:90;background:rgba(15,42,38,.88);display:grid;place-items:center;padding:3vw;cursor:zoom-out}
.zoom img{max-height:92vh;width:auto;border-radius:10px}

/* Onboarding hub */
.guides{display:grid;grid-template-columns:repeat(2,1fr);gap:1.25rem}
.guide{display:flex;flex-direction:column;gap:.55rem;text-decoration:none;background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:2rem;transition:transform .18s,box-shadow .18s}
.guide:hover{transform:translateY(-3px);box-shadow:var(--sh)}
.guide-mark{width:52px;height:52px;border-radius:14px;background:var(--forest);color:var(--paper);display:grid;place-items:center;font:560 1.15rem/1 var(--serif);margin-bottom:.6rem}
.guide:nth-child(2) .guide-mark{background:var(--signal)}
.guide h3{font-size:1.65rem;margin:0}
.guide p{color:var(--ink-2);margin:0;flex:1}
.guide-go{display:inline-flex;align-items:center;gap:.4rem;font-weight:600;font-size:.93rem;color:var(--signal-ink);margin-top:.6rem}
.note{display:flex;align-items:center;gap:.6rem;margin-top:2rem;color:var(--muted);font-size:.95rem}
.note a{color:var(--signal-ink)}

/* Services */
.svcs{display:grid;grid-template-columns:repeat(2,1fr);gap:1.25rem}
.svc{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:2rem;display:flex;flex-direction:column;gap:.6rem}
.svc>.i{width:44px;height:44px;padding:10px;border-radius:12px;background:var(--signal-soft);color:var(--signal-ink);stroke-width:1.8;margin-bottom:.5rem}
.svc:nth-child(2)>.i{background:var(--sage-soft);color:#2f5d52}
.svc:nth-child(3)>.i{background:#e5eef6;color:#2d5878}
.svc:nth-child(4)>.i{background:#fdf0d5;color:#8a5a00}
.svc h2{font-size:1.5rem;margin:0}
.svc p{color:var(--ink-2);margin:0;flex:1}

/* About */
.split{display:grid;grid-template-columns:1fr 1fr;gap:4rem;align-items:start}
.about-img{margin:0;border-radius:var(--r-lg);overflow:hidden;position:sticky;top:96px}
.about-img img{width:100%;aspect-ratio:4/5;object-fit:cover}

/* Contact */
.contact{display:grid;grid-template-columns:1.1fr .9fr;gap:2rem;align-items:start}
.contact-card{display:flex;align-items:center;gap:1.2rem;text-decoration:none;background:var(--forest);color:var(--paper);border-radius:var(--r-lg);padding:2rem;transition:transform .18s}
.contact-card:hover{transform:translateY(-3px)}
.contact-card>.i:first-child{width:52px;height:52px;padding:13px;border-radius:14px;background:rgba(246,241,231,.12);color:var(--amber)}
.contact-card span{flex:1;color:#c4cfc9;line-height:1.5}
.contact-card b{font:560 1.45rem/1.3 var(--serif);color:var(--paper)}
.contact-tips{background:var(--card);border:1px solid var(--line);border-radius:var(--r-lg);padding:2rem}
.contact-tips h2{font-size:1.35rem}
.contact-tips .check{margin:0}
.contact-tips li{margin:.5rem 0}

/* Footer */
.ftr{background:var(--forest);color:#c4cfc9;padding:4rem 0 2rem;font-size:.95rem}
.ftr-in{display:grid;grid-template-columns:1.6fr 1fr 1fr 1fr;gap:2.5rem}
.ftr .brand{color:var(--paper);margin-bottom:1rem}
.ftr .brand-mark{background:var(--signal)}
.ftr-brand p{max-width:22rem}
.ftr-mail{display:inline-flex;align-items:center;gap:.5rem;color:var(--amber);text-decoration:none;font-weight:600}
.ftr-col{display:flex;flex-direction:column;gap:.55rem}
.ftr-col h2{font:600 .74rem/1 var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--paper);margin:0 0 .6rem}
.ftr-col a{text-decoration:none;color:#c4cfc9}
.ftr a:hover{color:var(--paper)}
.ftr-base{display:flex;justify-content:space-between;gap:1rem;border-top:1px solid rgba(246,241,231,.12);margin-top:3rem;padding-top:1.5rem;font-size:.85rem;color:#93a39c}

/* Scroll reveal: content is visible by default; JS opts in. */
.js .rv{opacity:0;transform:translateY(14px);transition:opacity .6s cubic-bezier(.2,.8,.2,1),transform .6s cubic-bezier(.2,.8,.2,1)}
.js .rv.in{opacity:1;transform:none}

@media (max-width:1020px){
  .hero-in,.tools-in,.lead-grid,.split-faq,.split,.contact{grid-template-columns:minmax(0,1fr);gap:2.5rem}
  .sw{transform:none;max-width:560px}
  .cheat-row{grid-template-columns:repeat(2,1fr);gap:0 1.5rem}
  .cheat-row li{border-right:0;margin-right:0;padding-bottom:1rem;border-bottom:1px solid rgba(246,241,231,.12)}
  .alayout{grid-template-columns:minmax(0,1fr)}
  .toc{display:none}
  .about-img{position:static}
  .about-img img{aspect-ratio:16/10}
  .ftr-in{grid-template-columns:1fr 1fr}
  .ftr-brand{grid-column:1/-1}
}
@media (max-width:760px){
  body{font-size:1rem}
  .wrap,.wrap-wide{padding:0 18px}
  .menu-btn{display:grid}
  .nav{position:absolute;top:68px;left:0;right:0;flex-direction:column;align-items:stretch;gap:.2rem;background:var(--paper);border-bottom:1px solid var(--line);padding:.8rem 18px 1.2rem;box-shadow:0 20px 30px -20px rgba(16,34,31,.3);display:none}
  .nav.open{display:flex}
  .nav a{padding:.85rem .8rem;font-size:1.02rem}
  .nav .btn{margin:.5rem 0 0;justify-content:center}
  .hero{padding:3.5rem 0 5.5rem}
  .hero h1{font-size:2.55rem}
  .lede{font-size:1.08rem}
  .cta-row .btn{width:100%;justify-content:center}
  .sw{padding:.8rem}
  .sw-tabs{gap:.1rem;padding:.25rem}
  .sw-tab{flex:1 1 auto;padding:.6rem .32rem;font-size:.74rem}
  .sw-screen{min-height:340px}
  .pipe-steps{flex-direction:column;gap:.9rem}
  .pipe-steps li{flex-direction:row;align-items:center;gap:.7rem;padding:0 0 0 0}
  .pipe-steps li:not(:last-child)::after{content:"";right:auto;left:calc(3.1rem - 1px);top:100%;width:2px;height:.9rem;background:var(--muted);opacity:.45}
  .pipe-steps .st{min-width:6.2rem;text-align:center}
  .start-list,.grid,.guides,.svcs{grid-template-columns:1fr}
  .sec{padding:3.5rem 0}
  .cheat{padding:3.5rem 0}
  .cheat-row{grid-template-columns:1fr}
  .index a{grid-template-columns:1fr;gap:.4rem}
  .band-in{width:calc(100% - 36px);flex-direction:column;align-items:flex-start;padding:2rem 1.6rem}
  .band-in::after{opacity:.5}
  .sec-head{flex-direction:column;align-items:flex-start;gap:.6rem}
  .sw-cap{flex-wrap:wrap;gap:.5rem}
  .eyebrow{letter-spacing:.1em}
  .phead{padding:3rem 0 1.5rem}
  .faq p{padding-right:0}
  .pn{flex-direction:column}
  .pn-a{max-width:100%}
  .ftr-in{grid-template-columns:1fr}
  .ftr-base{flex-direction:column}
  .contact-card{flex-wrap:wrap}
}
@media (prefers-reduced-motion:reduce){
  *,*::before,*::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}
  .js .rv{opacity:1;transform:none}
}

/* ===== DigiVibe "Shift" layer =====
   Idea: the site is a support agent's shift. Home = your inbox and queue, guides = tickets,
   practice = taking tickets. Colour carries meaning: status colours follow the ticket lifecycle
   (New / Open / Pending / Solved), one teal for actions, ink for the console chrome. */
:root{
  --paper:#f4f5f2; --paper-2:#eaece8; --card:#ffffff;
  --ink:#0c1513; --ink-2:#28322f; --muted:#56605c; --line:#e1e4e0; --line-2:#cdd2cd;
  --forest:#0c1f1b; --forest-2:#14302a; --sage:#5d8a80; --sage-soft:#e1eeea;
  --signal:#0f8a74; --signal-btn:#0b7563; --signal-ink:#0a6656; --signal-soft:#dcefea;
  --amber:#f3b72f; --sky:#2f8ae8;
  --st-new:#f3b72f; --st-open:#e2483d; --st-pending:#2f8ae8; --st-solved:#7d888e;
  --r:10px; --r-lg:16px;
  --sh:0 1px 0 rgba(12,21,19,.04),0 12px 32px -16px rgba(12,21,19,.22);
  --serif:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --mono:ui-monospace,"SFMono-Regular","JetBrains Mono",Menlo,Consolas,monospace;
}
h1,h2,h3{font-weight:650;letter-spacing:-.032em;line-height:1.08}
.mono{font-family:var(--mono);letter-spacing:0}
.hdr{background:rgba(244,245,242,.88)}
.btn{border-radius:10px}
.eyebrow{font:500 .78rem/1.3 var(--mono);letter-spacing:.02em;text-transform:none;color:var(--signal-ink)}

/* status pills */
.pill{display:inline-flex;align-items:center;gap:.35em;font:600 .7rem/1 var(--mono);padding:.32em .6em .3em;border-radius:6px;white-space:nowrap;vertical-align:.1em}
.pill::before{content:"";width:.5em;height:.5em;border-radius:2px;background:currentColor}
.st-new{background:#fdf1d2;color:#7a5600}
.st-new::before{background:var(--st-new)}
.st-open{background:#fbe1de;color:#a3241a}
.st-open::before{background:var(--st-open)}
.st-pending{background:#dfeefd;color:#185fa8}
.st-solved{background:#e9ecec;color:#4a5458}
.st-solved::before{background:var(--st-solved)}

/* channel badges */
.ch-ic{flex:none;display:inline-grid;place-items:center;width:28px;height:28px;border-radius:8px;font:700 .72rem/1 var(--mono);color:#fff}
.ch-wa{background:#dcf1e3;color:#17703d}.ch-lc{background:#e0eafc;color:#2356b8}.ch-em{background:#ebe6fb;color:#5741b5}.ch-so{background:#fae1ea;color:#a72a5c}.ch-ph{background:#e3e8e6;color:var(--forest)}.ch-ai{background:#fbedc6;color:#7a5600}

/* HUD strip */
.hud{background:var(--forest);color:#d5ddd9;font-size:.78rem}
.hud-in{display:flex;gap:.4rem 1.8rem;align-items:center;min-height:36px;flex-wrap:wrap}
.hud b{color:#fff;font-weight:600}
.hud-live{display:inline-flex;align-items:center;gap:.5rem;color:#fff}
.hud-live i{width:7px;height:7px;border-radius:50%;background:#3ddc84;box-shadow:0 0 0 0 rgba(61,220,132,.6);animation:live 2.4s ease-out infinite}
@keyframes live{70%{box-shadow:0 0 0 7px rgba(61,220,132,0)}100%{box-shadow:0 0 0 0 rgba(61,220,132,0)}}
.hud-q{margin-left:auto}

/* hero */
.sh-hero{position:relative;padding:4.5rem 0 5rem;border-bottom:1px solid var(--line)}
.sh-hero-in{display:grid;grid-template-columns:minmax(0,.92fr) minmax(0,1.08fr);gap:3.5rem;align-items:start}
.sh-hero .inbox{margin-top:2.7rem}
.sh-kicker{font-size:.78rem;color:var(--signal-ink);margin:0 0 1.4rem}
.sh-hero h1{font-size:clamp(2.4rem,4.4vw,3.9rem);max-width:13.5em;margin-bottom:1.5rem}
.sh-bio{font-size:clamp(1.08rem,1.45vw,1.24rem);line-height:1.85;color:var(--ink-2);max-width:34em;margin:0}

/* hover words (after oyin.design's dc-word: inline chip, highlighter underline, one shared card) */
.dc{all:unset;cursor:pointer;color:var(--ink);font-weight:600;white-space:nowrap;
  background:linear-gradient(#f7dd8f,#f7dd8f) 0 92%/100% 2px no-repeat;
  transition:background-size .35s cubic-bezier(.22,1,.36,1);padding:0 .08em}
.dc:hover,.dc[aria-expanded="true"]{background-size:100% .55em}
.dc:focus-visible{outline:2px solid var(--signal);outline-offset:3px;border-radius:3px}
.dc-thumb{display:inline-block;width:1.6em;height:1em;margin-left:.3em;border-radius:4px;vertical-align:-.1em;
  background:var(--paper-2) var(--img) center/cover;box-shadow:0 0 0 1px rgba(12,21,19,.18);transition:transform .45s cubic-bezier(.22,1,.36,1)}
.dc:hover .dc-thumb,.dc[aria-expanded="true"] .dc-thumb{transform:scale(1.15) rotate(-4deg)}
.dc-hint{font-size:.76rem;color:var(--muted);margin:1rem 0 0}
.dc-hint .h-touch{display:none}
@media (hover:none){.dc-hint .h-hover{display:none}.dc-hint .h-touch{display:inline}}
.dc-card{position:absolute;z-index:30;width:264px;background:var(--card);border:1px solid var(--line-2);border-radius:14px;overflow:hidden;
  box-shadow:0 28px 60px -24px rgba(12,21,19,.45);opacity:0;transform:scale(.9);transform-origin:var(--card-origin,50% 0);
  transition:opacity .2s,transform .35s cubic-bezier(.22,1,.36,1)}
.dc-card.on{opacity:1;transform:none}
.dc-media{position:relative;display:block;aspect-ratio:16/8.5;background:var(--paper-2);overflow:hidden}
.dc-media i{position:absolute;inset:0;background:var(--bp,center)/var(--bs,cover) no-repeat;clip-path:inset(100% 0 0);transition:clip-path .55s cubic-bezier(.22,1,.36,1)}
.dc-media i.in{clip-path:inset(0)}
.dc-body{display:flex;flex-direction:column;gap:.35rem;padding:.85rem 1rem 1rem}
.dc-meta{font-size:.68rem;color:var(--muted)}
.dc-cap{font-size:.95rem;letter-spacing:-.015em;line-height:1.25}
.dc-go{display:inline-flex;align-items:center;gap:.35rem;font-size:.74rem;color:var(--signal-ink);text-decoration:none;margin-top:.2rem}
.dc-go:hover{text-decoration:underline}
.dc-fallback{margin:1rem 0 0;padding-left:1.1rem;font-size:.95rem}
.sh-hero .cta-row{margin-top:2.2rem}

/* inbox (hero) */
.inbox{margin:0;background:var(--card);border:1px solid var(--line-2);border-radius:var(--r-lg);box-shadow:0 40px 80px -40px rgba(12,21,19,.4);overflow:hidden;min-width:0}
.inbox-top{display:flex;justify-content:space-between;align-items:center;gap:1rem;padding:.8rem 1rem;border-bottom:1px solid var(--line);font-size:.86rem}
.inbox-dots{display:flex;gap:5px}.inbox-dots i{width:9px;height:9px;border-radius:50%;background:var(--line-2)}
.inbox-body{display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr)}
.inbox .inbox-list{display:flex;flex-direction:column;gap:0;border-right:1px solid var(--line);background:#fafbf9;padding:0;margin:0;border-radius:0;overflow:visible}
.inbox .sw-tab{all:unset;box-sizing:border-box;display:grid;grid-template-columns:28px minmax(0,1fr) auto;gap:.7rem;align-items:center;padding:.85rem .9rem;border-bottom:1px solid var(--line);cursor:pointer;position:relative;transition:background .15s}
.inbox .sw-tab:hover{background:#f1f3f0}
.inbox .sw-tab[aria-selected="true"]{background:#eef6f3}
.inbox .sw-tab[aria-selected="true"]::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--signal)}
.inbox .sw-tab:focus-visible{outline:2px solid var(--signal);outline-offset:-2px}
.row-main{display:flex;flex-direction:column;min-width:0;font-size:.86rem;line-height:1.3}
.row-main b{font-weight:600}
.snip{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:.8rem}
.row-side{display:flex;flex-direction:column;align-items:flex-end;gap:.35rem;font-size:.68rem;color:var(--muted)}
.inbox-pane{padding:1.2rem;display:flex;flex-direction:column;gap:.9rem;background:#fff;min-width:0}
.inbox-pane .msg{max-width:90%;margin:0}
.inbox-pane .msg-out{align-self:flex-end}
.inbox-pane .msg-in{align-self:flex-start}
.inbox-pane .sw-panel{display:flex;flex-direction:column;gap:.9rem}
.inbox-pane .sw-panel[hidden]{display:none}
.inbox-pane .sw-panel:not([hidden]){animation:paneIn .4s cubic-bezier(.22,1,.36,1)}
@keyframes paneIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.inbox .sw-why{margin:.3rem 0 0;font-size:.86rem;padding:.8rem 0 0;border-top:1px dashed var(--line-2);color:var(--ink-2)}
.inbox .sw-why b{font:600 .72rem/1 var(--mono);color:var(--signal-ink);display:block;margin-bottom:.35rem}

/* section rhythm */
.sh-sec{padding:6rem 0;border-bottom:1px solid var(--line)}
.sec-head{max-width:40rem;margin-bottom:2.4rem}
.sec-head h2,.split-faq h2,.tools-copy h2,.raise h2{font-size:clamp(2rem,3.4vw,2.9rem);margin-bottom:.8rem}
.sec-head p{margin:0;font-size:1.05rem}
.sec-head .pill{font-size:.72rem}

/* queue */
.q-wrap{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:2.5rem;align-items:start}
.q-table{border:1px solid var(--line-2);border-radius:var(--r-lg);background:var(--card);overflow:hidden}
.q-headrow,.q-row{display:grid;grid-template-columns:5.5rem minmax(0,1fr) 9.5rem 6rem;gap:1rem;align-items:center;padding:0 1.2rem}
.q-headrow{font-size:.7rem;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;height:40px;background:#fafbf9;border-bottom:1px solid var(--line)}
.q-row{min-height:76px;text-decoration:none;border-bottom:1px solid var(--line);transition:background .15s;position:relative}
.q-row:last-child{border-bottom:0}
.q-row:hover,.q-row:focus-visible{background:#f7f9f6}
.q-row:hover .q-sub{color:var(--signal-ink)}
.q-row:focus-visible{outline:2px solid var(--signal);outline-offset:-2px}
.q-id{font-size:.75rem;color:var(--muted)}
.q-sub{display:flex;flex-direction:column;font-weight:600;font-size:1.02rem;letter-spacing:-.012em;line-height:1.3;transition:color .15s;padding:.9rem 0}
.q-sub small{font:500 .72rem/1.4 var(--mono);color:var(--muted);margin-top:.25rem;letter-spacing:0}
.q-type{font-size:.74rem;color:var(--muted)}
.q-st{text-align:right}
.q-row.is-solved .q-sub{color:var(--muted)}
.q-preview{position:sticky;top:100px;background:var(--card);border:1px solid var(--line-2);border-radius:var(--r-lg);overflow:hidden}
.q-prev-img{display:block;aspect-ratio:16/9;overflow:hidden;background:var(--paper-2)}
.q-prev-img img{width:100%;height:100%;object-fit:cover;transition:opacity .25s}
.q-prev-ex{margin:0;padding:1rem 1.1rem .4rem;font-size:.95rem;color:var(--ink-2);line-height:1.55}
.q-prev-meta{margin:0;padding:0 1.1rem 1rem;font-size:.7rem;color:var(--muted)}
.q-foot{margin:1.2rem 0 0;font-size:.8rem;color:var(--muted);display:flex;gap:1rem;flex-wrap:wrap}
.q-foot a{color:var(--signal-ink)}

/* take a ticket */
.take{background:var(--paper-2)}
.take-in{display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);gap:4rem;align-items:start}
.take .sec-head{position:sticky;top:110px}
.take-csat{display:flex;gap:1.5rem;margin-top:1.8rem!important;font-size:.8rem!important;color:var(--ink)}
.take-csat [data-q-score]{color:var(--signal-ink);font-weight:600}
.quiz{background:var(--card);border:1px solid var(--line-2);border-radius:var(--r-lg);padding:1.4rem;box-shadow:var(--sh)}
.quiz .round{display:flex;flex-direction:column;gap:1rem}
.quiz .round+.round{margin-top:2rem;padding-top:2rem;border-top:1px dashed var(--line-2)}
.quiz.live .round+.round{margin-top:0;padding-top:0;border-top:0}
.round[hidden]{display:none}
.round:not([hidden]){animation:paneIn .45s cubic-bezier(.22,1,.36,1)}
.round-ch{display:flex;align-items:center;gap:.6rem;font-size:.75rem;color:var(--muted);margin:0;padding-bottom:.9rem;border-bottom:1px solid var(--line)}
.round-ch .ch-ic{width:24px;height:24px;font-size:.62rem;border-radius:6px}
.quiz .msg{max-width:88%;margin:0}
.msg-ai{background:#fdf6e1!important;border:1px dashed #e6c768}
.opts{display:grid;gap:.6rem}
.opt{all:unset;box-sizing:border-box;display:flex;flex-direction:column;gap:.4rem;cursor:pointer;padding:.9rem 1rem;border:1px solid var(--line-2);border-radius:12px;font-size:.96rem;line-height:1.5;color:var(--ink);background:#fff;transition:border-color .15s,box-shadow .15s}
.opt:hover:not(:disabled){border-color:var(--signal);box-shadow:0 0 0 3px var(--signal-soft)}
.opt:focus-visible{outline:2px solid var(--signal);outline-offset:2px}
.opt .k{font-size:.7rem;color:var(--muted)}
.opt:disabled{cursor:default}
.opt.right{border-color:#1d8a4c;background:#e7f4ec}.opt.right .k{color:#1d6b3c}
.opt.right .k::after{content:" · sent ✓"}
.opt.wrong{border-color:var(--st-open);background:#fdeeec}.opt.wrong .k{color:#a3241a}
.opt.wrong .k::after{content:" · customer unhappy"}
.done .opt:disabled:not(.right):not(.wrong){opacity:.5}
.why{display:none;margin:0;padding:.85rem 1rem;border-left:3px solid var(--signal);background:var(--signal-soft);border-radius:0 10px 10px 0;font-size:.94rem;color:var(--ink-2)}
.quiz:not(.live) .why,.done .why{display:block}
.quiz-next{margin-top:1.2rem}
.quiz-next[hidden],.quiz-end[hidden]{display:none}
.quiz-big{font-size:clamp(1.5rem,2.6vw,2rem);font-weight:650;letter-spacing:-.025em;line-height:1.2;margin:.2rem 0 .4rem}

/* macros (dark console panel) */
.macros{background:var(--forest);color:#e7ece9;border-bottom:0}
.macros h2{color:#fff}.macros .sec-head p{color:#b9c5c0}
.macro-list{list-style:none;margin:0 0 2rem;padding:0;border-top:1px solid rgba(255,255,255,.12)}
.macro-list li{display:grid;grid-template-columns:28px 10rem minmax(0,1fr) 11rem;gap:1.2rem;align-items:center;padding:1.15rem 0;border-bottom:1px solid rgba(255,255,255,.12)}
.macro-list b{color:#fff;font-weight:600}
.macro-list span:not(.ch-ic):not(.sla){color:#c9d3cf}
.macro-list .sla{font-size:.72rem;color:var(--amber);text-align:right}
.macros .ch-ic{background:rgba(255,255,255,.1);color:#fff}

/* first shift */
.tools-in{display:grid;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);gap:4rem;align-items:center}
.tool-list .kicker{font-size:.72rem;color:var(--signal-ink)}
.tools-shot{margin:0}
.tools-shot .frame{display:block;border-radius:var(--r-lg);overflow:hidden;border:1px solid var(--line-2);background:var(--card);box-shadow:0 40px 80px -40px rgba(12,21,19,.45)}
.tools-shot .dots{display:flex;gap:6px;align-items:center;padding:.65rem .9rem;border-bottom:1px solid var(--line);font-size:.72rem;color:var(--muted)}
.tools-shot .dots i{width:9px;height:9px;border-radius:50%;background:var(--line-2)}
.tools-shot .dots span{margin-left:.6rem}
.tools-shot img{cursor:zoom-in}
.tools-shot figcaption{font-size:.85rem;color:var(--muted);margin-top:.8rem}

/* raise a ticket */
.raise{padding:6rem 0;background:var(--paper)}
.raise-in{display:grid;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);gap:4rem;align-items:center}
.raise p{color:var(--muted);font-size:1.08rem;max-width:30em}
.composer{display:flex;flex-direction:column;gap:.45rem;background:var(--card);border:1px solid var(--line-2);border-radius:var(--r-lg);padding:1.3rem;box-shadow:var(--sh)}
.composer label{font-size:.72rem;color:var(--muted)}
.composer input,.composer textarea{font:inherit;font-size:1rem;color:var(--ink);border:1px solid var(--line-2);border-radius:10px;padding:.7rem .85rem;background:#fafbf9;margin-bottom:.6rem;resize:vertical}
.composer input:focus,.composer textarea:focus{outline:2px solid var(--signal);outline-offset:1px;background:#fff}
.composer-foot{display:flex;justify-content:space-between;align-items:center;gap:1rem;flex-wrap:wrap;font-size:.72rem}

/* inner pages follow the same system */
.phead{border-bottom:1px solid var(--line);padding-bottom:3rem;margin-bottom:3rem}
.card{border-radius:var(--r-lg)}
.card-art{border-bottom:1px solid var(--line)}
.chip,.tag{font-family:var(--mono)}

@media (max-width:1020px){
  .sh-hero-in,.take-in,.tools-in,.raise-in{grid-template-columns:minmax(0,1fr);gap:2.5rem}
  .take .sec-head{position:static}
  .q-wrap{grid-template-columns:minmax(0,1fr)}
  .q-preview{display:none}
  .macro-list li{grid-template-columns:28px 8rem minmax(0,1fr)}
  .macro-list .sla{display:none}
}
@media (max-width:760px){
  .hud-hide{display:none}
  .hud-in{gap:.3rem 1rem}
  .sh-hero{padding:2.8rem 0 3.5rem}
  .sh-hero h1{font-size:2.3rem}
  .sh-bio{font-size:1.06rem;line-height:2.05}
  .inbox-body{grid-template-columns:minmax(0,1fr);min-height:0}
  .inbox .inbox-list{flex-direction:row;overflow-x:auto;border-right:0;border-bottom:1px solid var(--line);scrollbar-width:none}
  .inbox .sw-tab{grid-template-columns:auto;padding:.7rem .8rem;border-bottom:0;border-right:1px solid var(--line);justify-items:center}
  .inbox .sw-tab .row-main{display:none}
  .inbox .sw-tab .row-side{display:none}
  .inbox .sw-tab[aria-selected="true"]::before{left:0;right:0;top:auto;bottom:0;width:auto;height:3px}
  .inbox .sw-tab::after{content:attr(data-label);font:500 .68rem/1 var(--mono);color:var(--muted);margin-top:.3rem}
  .sh-sec,.raise{padding:4rem 0}
  .q-headrow{display:none}
  .q-row{grid-template-columns:minmax(0,1fr) auto;gap:.2rem 1rem;padding:.4rem 1rem}
  .q-id{grid-column:1/-1;padding-top:.6rem}
  .q-sub{padding:.1rem 0 .7rem}
  .q-type{display:none}
  .q-st{grid-row:1;grid-column:2;padding-top:.6rem}
  .macro-list li{grid-template-columns:28px minmax(0,1fr);gap:.3rem 1rem}
  .macro-list li span:not(.ch-ic){grid-column:2}
  .quiz{padding:1rem}
  .quiz .msg{max-width:100%}
}
@media (prefers-reduced-motion:reduce){
  .hud-live i{animation:none}
  .dc-media i{transition:none}
}

.dc-card::before{content:"";position:absolute;left:var(--cx,50%);width:12px;height:12px;background:var(--card);border:1px solid var(--line-2);transform:translateX(-50%) rotate(45deg);z-index:1}
.dc-card.below::before{top:-7px;border-right:0;border-bottom:0}
.dc-card.above::before{bottom:-7px;border-left:0;border-top:0}
.dc-card{overflow:visible}.dc-media{border-radius:13px 13px 0 0}

/* ---- Shift layer: polish pass 2 ---- */
p{text-wrap:pretty}
.btn-signal{box-shadow:0 8px 22px -12px rgba(11,117,99,.75)}
.link-light,.ftr-mail,.contact-card>.i:first-child{color:#8fdcc8}
.sec-head{display:block}
.sec-head h2{margin:0 0 .8rem}
.sec-head p{max-width:36rem}
.tool-list a::after{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%230a6656' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='M5 12h14M13 6l6 6-6 6'/%3E%3C/svg%3E")}
.tool-list a{border-color:var(--line-2)}
.tools-in{align-items:start}
.faq-sec{background:transparent;margin-bottom:0}
.faqs{border-top:1px solid var(--line-2)}
.raise-in{align-items:start}
.composer textarea{resize:none}
.sh-hero .cta-row{margin-top:2rem}
.sh-hero{padding-bottom:4.5rem}

/* take a ticket: scoreboard + obvious choices */
.take-csat{display:flex;gap:.6rem;flex-wrap:wrap}
.take-csat span{display:inline-flex;align-items:center;height:34px;padding:0 .85rem;border-radius:8px;background:var(--card);border:1px solid var(--line-2);font-size:.8rem}
.opt{display:grid;grid-template-columns:20px minmax(0,1fr);column-gap:.85rem;row-gap:.3rem;align-items:start}
.opt::before{content:"";grid-row:1/span 2;width:18px;height:18px;margin-top:.15rem;border-radius:50%;border:1.5px solid var(--line-2);background:#fff;transition:border-color .15s,box-shadow .15s}
.opt:hover:not(:disabled)::before{border-color:var(--signal)}
.opt.right::before{border-color:#1d8a4c;background:#1d8a4c;box-shadow:inset 0 0 0 3px #fff}
.opt.wrong::before{border-color:var(--st-open);background:var(--st-open);box-shadow:inset 0 0 0 3px #fff}
.opt .k{font-size:.72rem}
.round-ch{font-size:.78rem}
.quiz .msg-in{background:var(--paper-2)}

/* macros on dark: readable chips, tags beside their text */
.macros .ch-ic{background:#fff}
.macros .ch-wa{color:#17703d}.macros .ch-lc{color:#2356b8}.macros .ch-em{color:#5741b5}.macros .ch-so{color:#a72a5c}.macros .ch-ph{color:var(--forest)}
.macro-list li{grid-template-columns:28px 8.5rem minmax(0,1fr) 10rem}
.macro-list .sla{font-size:.76rem;color:#8fdcc8;text-align:left}
.macro-list span:not(.ch-ic):not(.sla){color:#d5ddd9}

/* ---- Mobile ---- */
@media (max-width:760px){
  .wrap{padding-left:18px;padding-right:18px}
  .hud{font-size:.72rem}
  .hud-in{min-height:34px;flex-wrap:nowrap;justify-content:space-between}
  .hud-q{margin-left:0}
  .sh-hero{padding:2.2rem 0 3rem}
  .sh-kicker{margin-bottom:1rem;font-size:.72rem}
  .sh-hero h1{font-size:2.15rem;line-height:1.08;margin-bottom:1.1rem}
  .sh-bio{font-size:1.04rem;line-height:1.8}
  .sh-hero .cta-row{flex-direction:column;align-items:stretch;gap:.6rem;margin-top:1.6rem}
  .sh-hero .cta-row .btn{justify-content:center;width:100%}
  .sh-hero .inbox{margin-top:.4rem}
  .inbox-top{padding:.7rem .9rem;font-size:.82rem}
  .inbox .sw-tab{display:flex;flex-direction:column;align-items:center;gap:.3rem;flex:1 0 auto;min-width:64px;padding:.65rem .5rem}
  .inbox .sw-tab::after{margin-top:0}
  .inbox-pane{padding:1rem;gap:.75rem}
  .inbox-pane .msg{max-width:94%;font-size:.94rem}
  .dc-card{width:min(300px,calc(100vw - 36px))}
  .sec-head{margin-bottom:1.6rem}
  .sec-head h2,.split-faq h2,.tools-copy h2,.raise h2{font-size:1.85rem}
  .sec-head p{font-size:1rem}
  .sh-sec,.raise{padding:3.25rem 0}
  .q-table{border-radius:12px}
  .q-row{min-height:0}
  .q-sub{font-size:.98rem}
  .q-foot{font-size:.76rem}
  .take-in{gap:1.2rem}
  .take-csat{margin-top:1.2rem!important}
  .opt{padding:.85rem .9rem;font-size:.94rem}
  .quiz-next,.quiz-end .btn{width:100%;justify-content:center}
  .quiz-end .cta-row{flex-direction:column;gap:.6rem}
  .macro-list li{padding:1rem 0;grid-template-columns:28px minmax(0,1fr);gap:.25rem .9rem}
  .macro-list li .sla{display:block;grid-column:2}
  .tools-in{gap:1.6rem}
  .tool-list a{padding:1rem 2.8rem 1rem 1rem}
  .split-faq{grid-template-columns:minmax(0,1fr);gap:1.2rem}
  .composer{padding:1rem}
  .composer-foot{flex-direction:column;align-items:stretch}
  .composer-foot .btn{width:100%;justify-content:center}
}
@media (max-width:1020px) and (min-width:761px){
  .macro-list li .sla{display:none}
}
@media (max-width:760px){
  .sh-hero .inbox.sw{padding:0}
  .inbox .sw-screen{min-height:0}
  .nav{box-shadow:0 18px 30px -20px rgba(12,21,19,.4)}
  .menu-btn{width:44px;height:44px}
}

/* hover-word preview: anchored popover on desktop, bottom sheet on touch */
.dc-x{display:none}
@media (hover:none),(pointer:coarse){
  .dc-card{position:fixed;left:10px;right:10px;top:auto;bottom:calc(10px + env(safe-area-inset-bottom));width:auto;max-width:520px;margin:0 auto;
    display:grid;grid-template-columns:38% minmax(0,1fr);border-radius:16px;overflow:hidden;transform:translateY(24px);transform-origin:50% 100%;
    box-shadow:0 -6px 40px -10px rgba(12,21,19,.45)}
  .dc-card::before{display:none}
  .dc-card.on{transform:none}
  .dc-media{aspect-ratio:auto;min-height:118px;border-radius:0}
  .dc-body{padding:.85rem 2.6rem .9rem .9rem;justify-content:center}
  .dc-go{min-height:36px;align-items:center}
  .dc-x{all:unset;position:absolute;top:6px;right:6px;z-index:2;display:grid;place-items:center;width:40px;height:40px;border-radius:50%;color:var(--muted);cursor:pointer}
  .dc-x .i{width:18px;height:18px}
  .dc-x:focus-visible{outline:2px solid var(--signal)}
}
@media (max-width:760px){
  .hud{font-size:.76rem}
  .sh-kicker,.dc-hint{font-size:.76rem}
  .inbox .sw-tab{min-height:56px}
  .inbox .sw-tab::after{font-size:.72rem}
  .inbox-top{flex-wrap:wrap;gap:.2rem .8rem}
  .inbox .sw-why{font-size:.9rem}
  .link{min-height:44px;display:inline-flex;align-items:center}
  .brand{min-height:44px}
}
@media (hover:none),(pointer:coarse){
  .dc-card{left:0;right:0;bottom:0;max-width:none;display:block;border-radius:20px 20px 0 0;border-bottom:0;
    padding-bottom:env(safe-area-inset-bottom);box-shadow:0 0 0 100vmax rgba(12,21,19,0),0 -10px 40px -12px rgba(12,21,19,.45);
    transition:opacity .2s,transform .35s cubic-bezier(.22,1,.36,1),box-shadow .3s}
  .dc-card.on{box-shadow:0 0 0 100vmax rgba(12,21,19,.32),0 -10px 40px -12px rgba(12,21,19,.45)}
  .dc-card::after{content:"";position:absolute;top:8px;left:50%;width:40px;height:4px;margin-left:-20px;border-radius:2px;background:rgba(255,255,255,.85);z-index:2;box-shadow:0 0 0 1px rgba(12,21,19,.12)}
  .dc-media{aspect-ratio:16/7;min-height:0;margin:0;border-radius:20px 20px 0 0}
  .dc-body{padding:1rem 18px 1.1rem;gap:.4rem}
  .dc-meta{font-size:.74rem}
  .dc-cap{font-size:1.08rem}
  .dc-go{justify-content:center;min-height:48px;margin-top:.6rem;border-radius:10px;background:var(--signal-btn);color:#fff;font:600 .95rem/1 var(--serif);text-decoration:none!important}
  .dc-x{top:10px;right:10px;width:44px;height:44px;background:rgba(255,255,255,.92);color:var(--ink);box-shadow:0 2px 8px rgba(12,21,19,.2)}
  .dc[aria-expanded="true"]{background-size:100% .55em}
}
main [id]{scroll-margin-top:80px}
.q-row::after{content:"";position:absolute;right:1.1rem;top:50%;width:8px;height:8px;border:solid var(--muted);border-width:2px 2px 0 0;transform:translateY(-50%) rotate(45deg);opacity:0;transition:opacity .15s,right .15s}
.q-row:hover::after{opacity:.7;right:.8rem}
.q-st{padding-right:1rem}
@media (max-width:760px){
  .q-row{grid-template-columns:minmax(0,1fr) auto;padding:.85rem 2.6rem .85rem 1rem;gap:.15rem .8rem;align-items:center}
  .q-id{grid-column:1;grid-row:1;padding-top:0}
  .q-st{grid-column:2;grid-row:1;padding:0}
  .q-sub{grid-column:1/-1;grid-row:2;padding:0}
  .q-row::after{opacity:.55;right:1.1rem}
  .q-row:active{background:#eef6f3}
  .opt:active:not(:disabled){background:#f3f8f6}
  .round-ch,.opt .k,.q-sub small,.q-id{color:#4a5450}
}
/* guide status pills share the home queue's Zendesk colours */
.st{font-family:var(--mono);font-weight:600;letter-spacing:0;min-width:5.6rem}
.st.new{background:#fdf1d2;color:#7a5600}
.st.open{background:#fbe1de;color:#a3241a}
.st.pending{background:#dfeefd;color:#185fa8}
.st.solved{background:#e9ecec;color:#4a5458}
.st.closed{background:#3d4549;color:#fff}